📦 Orders & Shipping

When will my order be shipped?
Orders are usually processed within 1–3 business days. Once shipped, you will receive a confirmation email with tracking information.

How can I track my order?
After your order is shipped, you will receive a tracking link via email. You can use it to check the delivery status at any time.

How long does shipping take?
Shipping times vary depending on your location, but most orders are delivered within 3–7 business days.

💳 Payment

What payment methods do you accept?
We accept major credit cards such as Visa and Mastercard, as well as other secure payment methods available at checkout.

Why was my payment declined?
This may happen due to insufficient funds, incorrect card details, or your bank blocking the transaction. Please contact your bank or try another payment method.

✏️ Order Changes

Can I change or cancel my order?
We process orders quickly, so changes or cancellations are only possible within a short time after placing your order. Please contact us as soon as possible.

📍 Shipping & Address

I entered the wrong address, what should I do?
Please contact us immediately. If your order has not been shipped yet, we will do our best to update your address.

🔄 Returns & Issues

What if I receive a damaged or incorrect item?
Please contact us within 30 days of receiving your order with your order number and photos of the item. We will assist you as quickly as possible.

Do you accept returns?
Yes, we accept returns on unused items in their original condition. Please contact us first before returning any item.

📧 Support

How can I contact you?
You can reach us via email at:
support@aurelcraft.com

We aim to respond within 24 hours on business days.